Returns and Exchanges

DOMESTIC RETURN POLICY

Items purchased from TokiHut may be returned/exchanged within 15 days of delivery. The item must be brand new, unused, and in the original condition. Unfortunately we cannot accept returns with bite/scratch marks and pee/poop stains and odors.

We do not cover return shipping costs for returns/exchanges at this time. For exchanges, we will ship out the replacement item(s) to you for free.

If you would like a refund/exchange, please email a request to: info@tokihut.com


INTERNATIONAL RETURN/EXCHANGE POLICY
We do not offer international returns/exchanges at this time. There is no reimbursement for VAT, customs or other shipping fees.


HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 1-2 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number for your exchange, or an email confirming the refund issued.

AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns, including mailing the item back to us for an exchange. We will ship out the replacement item at no extra shipping cost to you.

I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. Please also be sure to get a tracking number when shipping items back to us.
Upon being returned to our facility, we will typically process your return within 1-7 business days.

For all other customer service inquiries or questions please email info@tokihut.com