If no one is present at the time of delivery, the package will be left at your house. We cannot be held responsible for conditions beyond our control such as incorrect addresses, USPS shipping delays, severe weather, forwarding issues etc. If your package is sent back to us for incorrect address and/or forwarding issues, you will be responsible for the shipping cost to re-ship the package again.
If you would like a signature confirmation upon delivery, please email us: firstname.lastname@example.org
DOMESTIC SHIPPING - WITHIN UNITED STATES:
U.S. Free Standard Shipping:
Most wooden castle and house orders are made to order and will ship out from our Chicago or Los Angeles location within 3-7 days of ordering and arrive in 2-4 business days from shipped date via USPS. Once your order has shipped, you will receive an email with tracking number. Foraging mats will ship out within 1-2 days after order is placed and arrive in 2-4 business days. If it's a pre-order, please read the full description on the product page to get delivery details because ship out times will be much longer than usual.
"Business days" are defined as Monday-Friday, excluding holidays. We do not ship on Saturdays, Sundays or holidays.
INTERNATIONAL SHIPPING - OUTSIDE OF UNITED STATES:
Most wooden castle and house orders are made to order and will ship out from our Chicago or Los Angeles location within 3-7 days of ordering. Foraging mats will ship out within 1-2 days. If it's a pre-order, please read the full description on the product page to get delivery details because ship out times will be much longer than usual.
Canada shipping: $13.95+
Shipping to all other countries: $17.99+
Please note all orders placed on tokihut.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.
You will be responsible for any customs/duties fees when your package leaves the United States for international shipping.
For most countries, you can expect delivery in 8 to 12 business days from the time your order is shipped out, depending on your country’s customs requirements.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/Fedex to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.